Last updated on April 15th, 2021
This policy applies to your use of the Double Dragon Technology services. By “Double Dragon Technology services”, we mean any of our websites, website tools, stores, games, applications, or other products or services that link to this policy. Additional terms and conditions may also apply to your relationship with Double Dragon Technology, depending on how you choose to interact with us. Please read this entire policy to make sure you fully understand it.
Please see “How to Contact Us” below to learn more about sending us any privacy-related questions or concerns you may have.
Information We Collect
We generally collect information in two ways: (1) you voluntarily provide information to us, such as by creating an account, making purchases, or signing up for email alerts, (2) we collect information automatically from your use of the Double Dragon services, such as through cookies or our games and other software. Each of these methods are described in more detail below.
(1). Information You Provide
You may provide your personal information to us when you choose to use the Double Dragon services. Because we change our offerings and features from time to time, the options you have to provide us with information also may change. Some of the most common examples of situations in which you may provide information to us include:
The specific types of information you may be able to provide us will often vary depending on the Double Dragon services you are using and how you interact with them.
For example, you’ll need a Double Dragon account to access certain parts of the Double Dragon services. If you’d like to create one, you may be asked to provide basic registration details like your name, a public-facing display name, password, country of residence, and email address. We automatically assign each new Double Dragon account with a number (a “Double Dragon account ID”) during the registration process, which helps to uniquely reference your Double Dragon account across the Double Dragon services and facilitate features like cross-play.
If you’d like to make a purchase, we may ask you to provide billing information (like your card’s payment account number and expiration date) to enable the transaction. Sometimes we ask for other information like your phone number, postal address, billing address and date of birth. We’ll also collect information when you choose to share it with us directly in any other way, including by sending it as part of a communication with Double Dragon (like service feedback or website support requests) or other users of the Double Dragon services (like through website chat or forum posts).
Some of our websites also provide a feature that supports job applications, in which case we also ask for your resume / Curriculum Vitae, real name, email address and phone number. We use this information to determine if you are qualified for the position for which you applied or to contact you to set up an interview.
(2). Information We Collect Automatically
We collect some information automatically when you visit the Double Dragon services. We typically aggregate this data and use it in statistical form to determine trends among groups of users, rather than using it to identify individuals. If a combination of information that we collect does identify you as an individual, we will treat the combined information as personal information.
We collect information automatically through technologies such as web browsers, cookies, log files, web beacons, and our back-end servers collect usage data transmitted from the Double Dragon services. We use the information for purposes such as modifying or improving features, managing advertising, addressing technical issues, preventing fraud or misuse of our services and conducting data analytics. The type of information that we automatically collect may vary, but may include:
Please note that if certain features on the Double Dragon services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of the Double Dragon services or others’ websites over time. These features are subject to those third parties’ privacy notices and policies.
Fraud Prevention & Anti-Cheat:
Providing users with a fair, balanced, and competitive experience on the Double Dragon services is extremely important to us. We strictly enforce prohibitions against cheating, hacking, account stealing, and any other unauthorised or fraudulent activity on the Double Dragon services. When you create a Double Dragon account, buy our products or services, play our games, or otherwise interact with the Double Dragon on or through the Double Dragon services, we may use a variety of anti-cheat and fraud prevention technologies to help us identify and prevent malicious activity.
Information We Receive from Others
In some cases, other parties provide us with information about you, or allow us to collect information about you. We generally collect information from other parties in four ways: (1) you interact with Double Dragon using a service that is not controlled by us, such as a social network or YouTube, (2) you choose to use a social feature of the Double Dragon services, or (3) you link a third party account to your Double Dragon account. In some cases, we are not able to control the amount or type of information that other parties, like social networks, make available to us. In those cases, we use only the data that we need to provide the types of services we think our users want and expect. Although we cannot control your privacy settings at those websites or how those other parties protect your privacy, once we receive information about you through those websites, we will treat it in accordance with this policy.
When You Interact with Double Dragon on Third Party Services:
When you interact with Double Dragon on a website or app not controlled by Double Dragon, that website or app may allow Double Dragon access to certain information about you. For example, social networks may provide us with information from your profile on their services or other information that you agreed the social network or other party could provide to us.
When You Use Social Features of the Double Dragon Services:
When you choose to use some of the Double Dragon services’ social features, you allow Double Dragon to receive information about you from third parties (like social networks). Our social features promote and facilitate interaction among players, such as by allowing you and your friends to work together to meet a shared challenge presented by our game or application. You may be able to use these features to find out if your friends are actively playing the game and using the feature, to find out if they used it in the past, and to invite them to join with you to meet a game challenge.
If you choose to use one of our social features, you may be asked to log into a social network through our game or application. The social network may then provide Double Dragon with information such as your social network user ID, your profile picture, and the user ID's and profile pictures of your connections.
When You Link a Third Party Account to Your Double Dragon Account:
If you choose to link a third party account, such as your YouTube Channel or social media account to your Double Dragon account, the third party will provide Double Dragon with information about that account. Because those organisations determine what information they will collect from you, it may vary according to their services, but is likely to include details such as your third party account display name and user ID, as well as associated device information, name, and email address.
If you connect your YouTube Channel to Dragon Defender or enter a YouTube Video link we use the YouTube API Services to access information on the linked YouTube Channel or Video Link provided. In order to access the YouTube API services we have signed up to their account and follow their terms strictly. We also work with the YouTube Compliance department to ensure Double Dragon remains compliant. To find out more about the YouTube API Services please follow this link to the YouTube Developers Policy .
Here is a link to the YouTube Terms of Service.
Any data we receive from the YouTube API Services in line with the YouTube Developer Policy we will delete within 30 days - we will refresh it entirely only if we have your permission to do so. If you have given us permission to access your YouTube Channel data and you no longer want us to refresh your data we will delete the information we have on your YouTube Channel and Videos within 30 days, and no longer refresh or collect it.
How We Use and Share Information
As a general matter, we use the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customise, analyse, and market the Double Dragon services where we have an appropriate basis to do so.
We don't share your information with any other 3rd party.
We rely on several different legal bases to process personal information for the purposes disclosed in this policy. These often depend on the exact nature of your relationship with Double Dragon, but common examples include:To support our legitimate interests, such as:
We store personal information for as long as we reasonably need it to fulfill the purposes for which it was collected. For example, if you create a Double Dragon account, we will store the personal information associated with your Double Dragon account for as long as needed to maintain your account, provide the Double Dragon services you requested, enforce any applicable terms that govern your use of the Double Dragon services, and maintain appropriate records to reflect our delivery of the Double Dragon services to you. We periodically review the personal information we retain to determine whether continued storage is proper.
Service Providers We share personal information with service providers that we’ve engaged to help support the Double Dragon services by performing certain services on our behalf and under our instructions. For example, if you make a purchase on the Double Dragon services, we’ll generally share your billing information with a third-party payment processor to enable your transaction. Other common examples include partners that assist with cloud storage, email marketing of products and services offered by Double Dragon, Player Support ticketing, and monitoring and securing the Double Dragon services. These service providers are not authorised by us to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements.
Affiliates - We may share personal information we collect with Double Dragon Games, Inc. subsidiaries to support the Double Dragon services worldwide.
Marketing Partners - We may share certain limited information, such as device identifiers, with marketing partners for purposes of executing and optimising campaigns, and gauging the effectiveness of advertising and other marketing strategies solely on Double Dragon's behalf.
Social Features - We may share, or provide you with opportunities to share, information about you with other users of the Double Dragon services as described in this policy. We also provide services that allow our users to communicate with Double Dragon and each other, in which case personal information may be shared and account ID's may be displayed. For example, we may share information about you with your social contacts when you and they use the same social features of our games and applications.
We may also disclose information about you: (i) if we are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iii) if necessary to protect the vital interests of another individual (such as to prevent death, bodily harm, or serious damage to property). We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets.
Your Choices and Controls
We seek to provide you with meaningful choices about the personal information you share with Double Dragon, as well as the ways we may use or share that information. We’ll generally only ask you for personal information that is necessary to provide the Double Dragon services you request. You can choose not to give us personal information we request, but if you decide not to, you may not be able to access certain parts of the Double Dragon services and some features may not work as intended.
We may also seek your prior consent to process your information in certain ways. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and may withdraw your consent at any time. Any withdrawal of consent is only effective on a going-forward basis and will not impact processing we undertook while relying on your consent.
We provide you with the ability to request access to, and correction or deletion of, your personal information. You can update your account information or request that we delete your Double Dragon account directly through the Double Dragon services at any time. If you would like to request access to personal information associated with your Double Dragon account, please see the “How to Contact Us” section below.
Other examples of your choices include:
You may also exercise and amend your choices by sending an email to us as detailed in the “How to Contact Us” section below.
EEA and UK Residents - If you are an EEA or UK resident, you may have the right to access your information, the right to correct your information, the right to request deletion of your personal information, the right to request restricted processing of your personal information, the right to a portable copy of the personal information you have provided, and the right to object to processing of your personal information such as for direct marketing. For more information about exercising these rights, send an email to the address specified in the “How to Contact Us” section below.
EEA and UK residents may contact Double Dragon’s data protection officer with any questions or concerns about our handling of personal information at firstname.lastname@example.org. EEA and UK residents also have the right to lodge a complaint with a data protection authority if they have concerns about Double Dragon’s handling of personal information.
Sales of Information - Double Dragon only uses the personal information we collect to help provide, support, and improve the Double Dragon services as described in this policy, and we do not sell this information to third parties.
How We Protect Information
We maintain appropriate administrative, technical and physical safeguards to protect your personal information from accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected.
This policy may be updated periodically to reflect changes in our personal information practices or relevant laws. We will indicate at the top of this policy when this policy was last updated. Please review this policy every time you access or use the Double Dragon services to make sure that you have reviewed the most recent version.
How to Contact Us
If you have general questions or concerns about the Double Dragon services (such as website-related issues, trouble accessing your Double Dragon account, bugs or other technical problems, payment matters or content and entitlement issues), please contact our Support team.
To learn more about Double Dragon’s privacy practices or this policy, please email your questions to email@example.com or send them to us via postal mail (marked “Attn: Legal Department”) at the appropriate address listed below. You can also contact our Data Protection Officer directly at firstname.lastname@example.org. The Double Dragon entity identified below is responsible for providing the Double Dragon services to your region and is the controller of personal data collected under this policy.
Double Dragon Technology Ltd, Manchester, England, United Kingdom. Company number: 13195484